- 11oz glossy ceramic mug.
- Coloured handle and inner.
- Dishwasher & Microwave safe.
When will my products be dispatched?
Our turnaround time is 7 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or Amazon Next Day where possible
The packaging for different products is varied, but it’s all eco-friendly. The vast majority of parcels ship plastic-free, with the only exception to this being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass breaking.
Where can I find my parcel tracking information?
Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking and this can be found on the order tracking page in your Inkthreadable account.
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email or send a message with a photo and description of the fault and we’ll work to arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.